Blinkit Recruitment 2023

Blinkit, a leading technology solutions provider, is seeking a highly skilled and customer-focused individual to join our team as a Customer Relationship Manager. As a Customer Relationship Manager at Blinkit, you will play a vital role in building and maintaining strong relationships with our clients. Your exceptional communication skills, problem-solving abilities, and strategic thinking will contribute to the overall success of our customer relationships and drive customer satisfaction. This is an exciting opportunity for individuals passionate about delivering exceptional customer experiences and driving business growth.

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Responsibilities:-

1. Relationship management: Build and nurture strong relationships with key clients to ensure customer satisfaction and retention. Serve as the primary point of contact for clients, understanding their needs, goals, and challenges. Proactively engage with clients to identify opportunities for upselling, cross-selling, and renewals. Resolve customer issues, concerns, and escalations in a timely and satisfactory manner.
2. Account planning and strategy: Develop account plans and strategies to maximize customer satisfaction and achieve revenue targets. Understand client objectives, industry trends, and market dynamics to provide strategic recommendations and solutions. Collaborate with internal teams, including sales, product, and support, to align with customer needs and deliver exceptional value.
3. Customer success and growth: Proactively monitor and analyze customer usage and engagement to identify opportunities for value realization and growth. Conduct regular business reviews with clients to assess their satisfaction, gather feedback, and identify areas for improvement. Identify opportunities to expand customer relationships and drive incremental revenue through product adoption and upselling.

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Skills:-

• Customer-centric mindset: Passion for delivering exceptional customer experiences and driving customer success. Strong customer relationship management skills and ability to build trust and rapport with clients.
• Communication and interpersonal skills: Excellent communication skills, both verbal and written. Ability to effectively communicate complex information and concepts to clients and internal stakeholders. Active listening skills to understand customer needs and requirements.
• Strategic thinking: Ability to understand client objectives and align them with Blinkit's solutions. Strong problem-solving skills and ability to think strategically to provide innovative solutions.