Byju's Careers 2023

Byju's, a leading online education platform, is seeking a highly motivated and customer-focused individual to join our team as a Customer Relationship Manager. As a Customer Relationship Manager at Byju's, you will play a pivotal role in building and maintaining strong relationships with our customers. Your exceptional interpersonal skills, ability to understand customer needs, and proactive approach to problem-solving will contribute to customer satisfaction and retention. This is an exciting opportunity for individuals who are passionate about education and thrive in a dynamic and fast-paced environment.

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Responsibilities:-

1. Customer relationship management: Build and maintain strong relationships with customers by understanding their requirements, providing personalized support, and addressing their concerns and queries. Proactively engage with customers to ensure satisfaction and identify opportunities for upselling or cross-selling Byju's products and services.
2. Customer retention and loyalty: Develop strategies to enhance customer retention and loyalty. Regularly communicate with customers to understand their experiences, gather feedback, and implement initiatives to improve customer satisfaction. Monitor customer usage patterns and proactively reach out to address any issues or challenges.
3. Account management: Serve as the primary point of contact for key customer accounts. Develop account management plans and strategies to maximize customer value and achieve business objectives. Collaborate with cross-functional teams to ensure seamless delivery of products and services to customers.

Byju's Careers

Skills:-

• Organizational skills: Excellent organizational and time management skills. Ability to prioritize tasks, meet deadlines, and manage multiple customer relationships simultaneously.
• Adaptability: Ability to adapt to changing customer needs and requirements. Flexibility in handling diverse customer profiles and situations.
• Data-driven mindset: Proficiency in data analysis and reporting. Ability to derive insights from customer data and make data-driven decisions.