Byju's Careers 2023

Byju's, India's leading online learning platform, is seeking enthusiastic and customer-focused individuals to join our team as Customer Service Trainees. As a Customer Service Trainee at Byju's, you will undergo comprehensive training to develop essential customer service skills and knowledge. You will play a crucial role in providing exceptional customer support and ensuring a positive learning experience for our students and their parents. This is an exciting opportunity for individuals who are passionate about education, possess excellent communication skills, and have a strong desire to help others succeed.

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Responsibilities:-

1. Customer support: Respond to customer inquiries and provide assistance via phone, email, and chat. Address customer concerns, troubleshoot technical issues, and provide solutions in a timely and professional manner. Ensure customer satisfaction by delivering exceptional service and resolving issues effectively.
2. Product knowledge: Acquire a deep understanding of Byju's products, including our learning app and course offerings. Stay updated on new features, updates, and promotions. Provide accurate and detailed information to customers, guiding them through the enrollment process and helping them make informed decisions.
3. Relationship building: Build and maintain strong relationships with customers by establishing trust and rapport. Proactively engage with customers to understand their needs, preferences, and challenges. Provide personalized support and guidance to help customers achieve their learning goals.

Byju's Careers

Skills:-

• Excellent communication skills: Strong verbal and written communication skills in English and [additional language if applicable]. Ability to articulate information clearly and effectively.
• Customer-centric approach: A genuine passion for helping others and delivering exceptional customer service. Empathy, patience, and a positive attitude toward customer inquiries and concerns.
• Problem-solving skills: Strong problem-solving abilities and a proactive approach to finding solutions. Ability to analyze situations, identify customer needs, and provide appropriate resolutions.