Byju's Careers 2023

Byju's, a leading edtech company, is seeking a dedicated and customer-focused Customer Support Engineer to join our support team. As a Customer Support Engineer at Byju's, you will be responsible for resolving technical issues and providing excellent support to our users. Your role will involve troubleshooting problems, offering solutions, and ensuring customer satisfaction.

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Responsibilities:-

1. Technical Issue Resolution: Respond to customer inquiries and troubleshoot technical issues related to our products and services. Provide timely and effective solutions to ensure customer satisfaction. Escalate complex issues to the appropriate teams when necessary and follow up on the resolution process.
2. Customer Support: Offer prompt and friendly assistance to customers via various channels, including phone, email, and chat. Listen attentively to customer concerns, gather necessary information, and provide accurate and relevant guidance. Ensure a positive customer experience by addressing their needs and exceeding their expectations.
3. Product Knowledge: Develop a deep understanding of Byju's products, features, and functionalities. Stay updated on product updates and enhancements. Effectively communicate product information to customers and provide guidance on how to utilize our offerings effectively.

Byju's Careers

Skills:-

• Ability to adapt quickly to new technologies and learn new concepts.
• Ability to work independently and collaboratively within a team environment.
• Prior experience in customer support or technical support is preferred.