Colgate Recruitment 2023

Colgate is seeking a dedicated and customer-focused individual to join our team as a Customer Service Specialist. As a Customer Service Specialist, you will be responsible for providing exceptional service and support to our customers, ensuring their satisfaction, and maintaining strong customer relationships. You will handle inquiries, resolve issues, and contribute to overall customer satisfaction goals.

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Responsibilities:-

1. Serve as the primary point of contact for customers, addressing inquiries, providing information, and resolving issues promptly and accurately.
2. Handle incoming customer calls, emails, and other communication channels, ensuring a positive and professional customer experience.
3. Listen attentively to customer concerns and inquiries, empathize with their needs, and provide appropriate solutions or recommendations.

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Skills:

• Flexibility to work in shifts, including evenings, weekends, and holidays as required.
• Patience, empathy, and a genuine desire to assist and satisfy customers.
• Knowledge of CRM systems and call center software is a plus.