Colgate Recruitment 2023

Job Title: Customer Officer

Company: Colgate

Location: Sahapur, Kolkata

Job Description:

Colgate, a leading global consumer goods company, is seeking a dedicated and customer-oriented Customer Officer to join our team. As a Customer Officer at Colgate, you will be responsible for managing customer relationships, addressing their needs, and ensuring overall customer satisfaction. Your role will involve building strong relationships with key accounts, managing sales orders, and providing exceptional service to our customers.

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Responsibilities:

1. Customer Relationship Management: Build and maintain strong relationships with key customers, including distributors, retailers, and wholesalers. Understand their business requirements and align our products and services to meet their needs. Proactively address any concerns or issues to ensure customer satisfaction.
2. Sales Order Management: Receive and process customer orders accurately and efficiently. Coordinate with the logistics and supply chain teams to ensure timely delivery of orders. Monitor order status and communicate any delays or changes to customers. Resolve any order-related issues promptly to ensure smooth transactions.
3. Customer Service and Support: Serve as the main point of contact for customers, providing them with exceptional service and support. Address inquiries, resolve complaints, and provide product information to customers. Ensure prompt and accurate responses to customer queries through various channels, such as phone, email, and in-person interactions..

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Skills and Qualifications:

• Proficiency in using Microsoft Office applications and CRM systems.
• Ability to work independently and collaboratively in a team environment.
• Willingness to travel as required.