Capgemini Jobs

Job Title: Customer Relationship Manager

Company: Capgemini

Location: Asvini, Mumbai

Job Description:

Capgemini, a global leader in consulting, technology services, and digital transformation, is seeking a highly skilled and customer-focused Customer Relationship Manager to join our team. As a Customer Relationship Manager at Capgemini, you will be responsible for building and maintaining strong relationships with our clients, ensuring their satisfaction, and driving business growth. Your role will involve understanding client needs, managing client accounts, and collaborating with internal teams to deliver exceptional customer service and meet customer expectations.

Capgemini Jobs Near Me

Responsibilities:-

1. Client Relationship Management: Develop and nurture strong relationships with key clients to understand their business objectives, challenges, and requirements. Serve as the primary point of contact for assigned clients and proactively address their needs and concerns. Regularly engage with clients through meetings, calls, and emails to maintain a strong rapport and provide effective customer service.
2. Account Management: Manage client accounts, including contract renewals, upselling, and cross-selling opportunities. Collaborate with internal teams, such as sales, delivery, and support, to ensure smooth project execution and client satisfaction. Monitor client performance, track service delivery, and conduct periodic reviews to ensure service level agreements are met. Identify opportunities to enhance the value and impact of Capgemini's services to clients.
3. Customer Satisfaction: Understand and align Capgemini's services with client expectations and goals. Proactively identify and address any issues or concerns raised by clients, ensuring timely resolution and customer satisfaction. Gather feedback from clients, analyze customer satisfaction surveys, and recommend improvements to enhance the overall customer experience.

Capgemini Careers

Skills:

• Proficiency in using CRM software and Microsoft Office applications.
• Knowledge of the IT services industry and emerging technologies is a plus.
• Ability to work in a fast-paced and dynamic environment.