Godrej Recruitment 2023

Godrej, a renowned consumer goods and appliances company, is seeking a passionate and customer-centric individual to join our team as a Customer Success Manager. As a Customer Success Manager at Godrej, you will be responsible for ensuring customer satisfaction, driving customer loyalty, and maximizing the value our products and services deliver to our customers. You will build strong relationships with customers, understand their needs, and proactively address any concerns or issues. This is an exciting opportunity for individuals with excellent communication skills, strong relationship-building abilities, and a commitment to customer success.

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Responsibilities:-

1. Customer relationship management: Serve as the primary point of contact for assigned customers, building strong relationships and becoming their trusted advisor. Understand their business goals, challenges, and requirements. Proactively engage with customers to ensure their satisfaction, identify opportunities for growth, and address any concerns or issues.
2. Account management: Develop and implement account management strategies to maximize customer retention and revenue growth. Collaborate with cross-functional teams, including sales, marketing, and technical support, to deliver a seamless customer experience. Conduct regular account reviews, identify upselling or cross-selling opportunities, and provide relevant product recommendations.
3. Customer onboarding and adoption: Facilitate smooth customer onboarding and ensure successful adoption of Godrej's products and services. Develop customized onboarding plans and deliver training sessions to customers. Provide ongoing guidance and support to help customers fully utilize and derive value from our offerings. Monitor customer usage and adoption metrics to identify any barriers or areas for improvement.

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Skills:

• Customer-centric mindset: Strong passion for customer success and commitment to delivering exceptional customer experiences. Ability to understand customer needs, empathize with their challenges, and proactively address their requirements.
• Relationship-building skills: Excellent interpersonal and communication skills. Ability to build trust and establish long-term relationships with customers. Strong negotiation and persuasion abilities to influence customer decisions.
• Problem-solving and analytical skills: Strong problem-solving abilities with a data-driven and analytical approach. Ability to understand complex customer requirements, identify solutions, and drive resolution to meet customer needs.