Rapido Recruitment 2023

Rapido, a leading bike taxi platform, is seeking enthusiastic individuals to join our team as Customer Service Trainees. As a Customer Service Trainee at Rapido, you will undergo comprehensive training to develop essential skills and knowledge in providing excellent customer service. This is an entry-level position that offers a great opportunity to kickstart your career in customer service and gain valuable experience in a dynamic and fast-paced environment.

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Responsibilities:-

1. Training Program: Participate in a structured training program that covers various aspects of customer service, including product knowledge, service protocols, communication skills, and problem-solving techniques. Learn how to effectively handle customer inquiries, complaints, and requests with professionalism and empathy.
2. Customer Interaction: Interact with customers through multiple channels, including phone, email, and chat, to assist them with their inquiries, resolve issues, and provide information about Rapido services. Learn how to maintain a positive and customer-focused attitude while delivering exceptional service.
3. Ticket Management: Learn how to effectively manage customer inquiries and issues through a ticketing system or customer service software. Understand how to prioritize and respond to customer tickets in a timely and efficient manner.

Rapido Careers

Skills:

• Ability to work in a fast-paced and team-oriented environment.
• Strong time management and organizational skills.
• Willingness to learn and adapt to changing customer needs and company policies.