Vistara Recruitment 2023

Vistara, a leading airline company, is seeking a dedicated and detail-oriented Collection Agent to join our team. As a Collection Agent at Vistara, you will be responsible for managing the collection process for outstanding debts and payments. You will work closely with customers to negotiate payment arrangements, resolve any billing discrepancies, and ensure timely collection of overdue amounts. If you have excellent communication and negotiation skills, a customer-centric approach, and a strong ability to handle challenging situations, we invite you to apply for this position.

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Responsibilities:-

1. Debt Collection: Contact customers with outstanding balances and negotiate payment arrangements. Utilize effective communication and persuasion skills to encourage prompt payment and resolve any billing disputes.
2. Customer Service: Provide exceptional customer service to customers during the collection process. Address their queries, concerns, and complaints in a professional and courteous manner. Build positive relationships with customers to enhance satisfaction and cooperation.
3. Payment Tracking: Monitor and track payment schedules and due dates to ensure timely collection of outstanding debts. Maintain accurate and up-to-date records of payment arrangements, customer interactions, and payment history.

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Skills:

• Ability to work in a fast-paced and target-driven environment.
• Flexibility to adapt to changing business needs and work schedules.
• Fluency in English, both written and verbal; knowledge of additional languages is a plus.