Position title
Byju's Hiring Jobs – Jobs in Kolkata – Customer Service Trainee
Job Location
Alipore, Kolkata, West Bengal, 700027, India
Base Salary
USD18-USD24 Per hour
Qualifications
12th pass/Graduate.
Employment Type
Full-time
Description
Byju's Recruitment 2024
This exciting role offers the chance to make a real difference in the lives of children. You'll be the first point of contact for our valuable customers, addressing their queries, resolving concerns, and guiding them through our diverse learning resources. Your empathy, clear communication, and problem-solving skills will be key to exceeding expectations, fostering trust, and ensuring a positive experience for everyone.
Byju's Jobs Near Me
Responsibilities:
- Student Champion: Answer student queries about our products and services, providing clear and helpful information to enhance their learning experience.
- Parent Partner: Address parent concerns promptly and effectively, offering guidance and support to navigate our platform and learning solutions.
- Educator Ally: Assist educators in utilizing BYJU'S resources effectively, offering technical support and pedagogical insights.
- Problem Solver: Actively listen to concerns, identify root causes, and offer timely and efficient solutions to ensure customer satisfaction.
- Tech Explorer: Continuously learn and adapt to new BYJU'S products and features, providing accurate and up-to-date information to customers.
- Brand Ambassador: Represent BYJU'S with enthusiasm and professionalism, fostering positive brand perception and building trust with customers.
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Byju's Careers
Skills:
- Excellent communication and interpersonal skills, both written and verbal.
- Strong ability to listen actively, empathize with concerns, and build rapport.
- Problem-solving skills and the ability to think critically to find effective solutions.
- Proficiency in MS Office Suite and other relevant software applications.
- Ability to work independently and as part of a team in a fast-paced environment.
- Positive attitude, professionalism, and a genuine passion for education.